CLOUD TERABYTE ("we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit www.cloudterabytes.com, contact us, or use our services.
By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We collect information that you provide directly, information collected automatically, and information from third parties:
- Information you provide: name, email address, phone number, company name, project details and any other information you submit through our contact forms or correspondence.
- Information collected automatically: IP address, browser type, device information, pages visited, referring URLs and interaction data gathered via cookies and similar technologies.
- Information from third parties: analytics providers, payment processors and service integrations used to deliver our services.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain and improve our services;
- Respond to your enquiries and send you proposals, quotes and project updates;
- Process transactions and send related information such as invoices and receipts;
- Send administrative information, technical notices and security alerts;
- Monitor and analyse usage and trends to improve user experience;
- Detect, prevent and address fraud, abuse and security issues;
- Comply with legal obligations and enforce our terms.
3. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases: your consent; the performance of a contract with you; compliance with a legal obligation; and our legitimate interests in operating and improving our business, provided these are not overridden by your rights.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, comply with our legal obligations, resolve disputes and enforce our agreements. When data is no longer required, we securely delete or anonymise it.
7. Data Security
We implement appropriate technical and organisational measures, including encryption in transit, access controls and regular monitoring, to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have the right to access, correct, update, delete or restrict the processing of your personal data, object to processing, request data portability, and withdraw consent at any time. Residents of California (CCPA/CPRA) may request disclosure of data collected and opt out of any sale or sharing of personal information. To exercise any of these rights, contact us using the details below.
9. International Data Transfers
As a remote-first company, your information may be processed in countries other than your own. Where we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses to ensure an adequate level of protection.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes will be communicated where required by law.
13. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal data, contact us at info@cloudterabytes.com.
Have a question about this document? Email us at info@cloudterabytes.com.